F & B Service Equipment:-
 Familiarization & Selection factors of:
Cutlery, Crockery, Glass-ware, Flat-ware, Hollow-ware, All other equipment used
in F&B Service, French terms
Food and Beverage Service  Equipment's
A customer’s first impression on entering the service area is of great
importance and their business may be gained or lost on this alone. The creation
of atmosphere by the right choice of decor, furnishings and equipment is
therefore a major factor that contributes to the success of the food service
operation. A careful selection of items in terms of shape, design  enhances the overall decor or theme and contributes towards a feeling of
harmony. The choice of furniture and its layout and the linen, tableware, small equipment and glassware will be determined by factors such as:
·        
The type of clientele expected
·        
The site or location of the establishment
·        
The layout of the food and beverage service area
·        
The type of service offered
·        
The funds available
The general points to be considered while purchasing/selecting equipment s for a food and beverage service area:
·        
Flexibility of use
·        
Type of service being offered
·        
Type of customer
·        
Design
·        
Durability
·        
Ease of maintenance
·        
Stack ability
·        
Cost and funds available
·        
Availability in the future-replacements
·        
Storage
·        
Rate of breakage, i.e. crockery 
·        
Shape 
·        
Psychological affect on customers
·        
Delivery time
  Food service
equipment includes all pieces of equipment of furniture, linen, cutlery,
crockery, glassware, and so on, used by the guests and the staff in the service
area. The following are the basic categories of equipment found in any food
service operations: 
Category  
 | 
  
Examples 
 | 
 
Furniture 
Linen 
Crockery  
Glassware 
Tableware 
Miscellaneous 
equipment 
Disposables   
 | 
  
Tables, chairs, sideboards. 
Tablecloth, buffet cloth, napkins (serviettes), tray cloth,
  waiter’s cloth, slips cloth, satin cloth.  
Quarter plate, half plate, full plate, soup plate, soup cup,
  soup bowl, cup and saucer, demitasse, breakfast cup and saucer, and so on. 
Water goblets, wine glasses, champagne tulip, beer mug, cocktail
  glass, Tom Collins, old-fashioned, highball, Pilsner glass, and so on. 
Flatware: spoons, forks 
Cutlery: knives 
Hollowware: coffee pots, tea pots, water jugs, entrée dishes,
  sugar bowls, creamers, butter dish, and so on. 
Bud vase, table number, menu stand, cruets, ashtrays, toast rack,
  sauce boats, asparagus tongs, caviar knife, oyster fork, corn on the cob
  holder, snail dish, and so on. 
Paper napkins, disposable plates, cups, table mats, doilies,
  coasters, table rolls, gloves, spoons, forks, knives, and so on.   
 | 
 
Tableware (flatware, cutlery
and hollow-ware)
Tableware includes all items of flatware, cutlery and hollowware and may
be classifies as follows:
·        
Flatware in the catering trade denotes all forms of
spoon and fork, as well as serving flats.
·        
Cutlery refers to knives and other cutting implements.
·        
Hollow-ware consists of any other item, apart from
flatware and cutlery, for example, tea pots, milk jugs, sugar basins and
serving dishes.
Traditionally flatware includes spoons, forks and cutlery referred to
knives in the modern usage of these terns changed. All spoons, forks and knives
used as eating implements are now referred to as cutlery.
The majority of food service areas use either plated silverware or
stainless steel. Once again, the points mentioned previously concerning
purchasing should be borne in mind. In addition, when purchasing/selecting
flatware and cutlery it is important to consider:
·        
The type of menu and service offered
·        
The maximum  and
average seating capacity
·        
The peak demand period turnover
·        
The washing up facilities and their turnover
Silver
There are three standard grades of silver plate-full standard plate,
triple plate and quadruple plate.
In silver-plated table ware two grades have been specified:
1.      Standard for general use.
2.      Restaurant thicker grade for restaurant use and marked with an ‘R’.
The minimum thickness of silver plating quoted should give a life of at
least 20 years, depending on usage. The hallmark on the silver indicates two
things: the symbols represent the standard of silver used and the Assay office
responsible. The two letters are the makers mark and the date letter.
Plain cutlery and flatware is more popular than patterned for the simple
reason that it is cheaper and easier to keep clean.
Silver cleaning methods
All the service silver should be clean on rota basis. It is the duty of
the head plate person to ensure that this is carried out and that all silver is
cleaned regularly. The head plate person will also put on one side any articles
that are broken or that require buffing up or re-plating, so that they may be
sent to the manufacturer for any faults to be corrected.
There are many methods of silver cleaning and the method use generally
depends on the size and class of establishment.
Method  
 | 
  
Description 
 | 
 
Silver
  Dip 
 | 
  
Items to
  be cleaned are completely immersed in dip in a plastic bowl for a very short
  time, rinsed in clean water and polished with a tea cloth. This is a very
  quick method but is hard on metal if left in dip too long. 
 | 
 
Burnishing
  Machine 
 | 
  
Items to
  be cleaned are placed in a drum containing ball bearings, soap powder and
  water. The drum rotates and the tarnish is rubbed off. All items are rinsed
  in hot water and dried with a tea cloth. 
 | 
 
Polvit 
 | 
  
Items to
  be cleaned are placed in a enamel or galvanised iron bowl within which is the
  Polvit aluminium metal sheet containing holes, together with some soda. At
  least one piece of silver needs contact with the Polvit. Boiling water being
  poured in the silver being cleaned. A chemical reaction causes the tarnish to
  be lifted. After three of four times remove the silver and rinse in boiling
  water. Drain and then polish with a clean, dry tea cloth. 
 | 
 
Plate
  Powder 
 | 
  
Pink powder
  is mixed with a little methylated spirit to a smooth paste. The smooth paste
  is rubbed well onto the tarnished silver with a clean piece of cloth. The
  article is left until the paste has fried which is then rubbed off with a
  clean cloth. The article must be rinsed well in very hot water and given a
  final polish with a clean dry tea cloth. For a design or engraving use a
  small toothbrush to brush the paste into the design and a clean toothbrush to
  remove it. This method is both time-consuming and messy, but produces very
  good results.  
 | 
 
Stainless steel
Stainless steel table ware is available in a variety of grades. The
higher priced designs usually incorporate alloys of chromium (which makes the
metal stainless) and nickel (which gives a fine grain and lustre)
Stainless steel is finished by different degrees of polishing:
·        
High polishing
·        
Dull polish finish
·        
Light grey matt, non reflective finish.
Stainless steel resists scratching far more than others metals and may
therefore be said to be more hygienic. Although it does not tarnish it can
stain. Special cleaning products for stainless steel can be used to keep
stainless steel looking clean and polished, for example there is a commercial
powder that is applied with a wet sponge or cloth and rubbed on the surface
before being rinsed off. Table knives require attention to keep the sharpness
of the blade.
Cutlery
Table
wares are available in various designs in silver, plated silver, and stainless
steel material. Silver and plated silver are expensive, suitable for high-class
dining operations that cater to elite customers but maintaining this type of
cutlery is expensive  and consumes more
labor for polishing.
Stainless
steel cutlery is available in many grades of quality and finish. The two best
qualities are those marked 18/8 which means a composition of 18 per cent
chromium and 8 per cent nickel, and 12/12 which is 12 per cent chromium and 12
per cent nickel.  It is a available in
matt or shiny finish.
Cutlery 
 | 
  
Uses 
 | 
 
Soup
  spoon 
Dessert
  spoon 
Service
  spoon and fork 
Tea spoon 
Coffee
  spoon 
Egg spoon 
Side
  knife 
Fish
  knife and dish fork 
Small
  knife and fork 
Steak
  knife 
Dessert
  spoon and fork 
Fruit knife
  and fork 
Large
  knife and fork 
Dessert
  spoon and table fork  
Sundae
  spoon 
Ice cream
  spoon 
 | 
  
For thick
  soups. 
For thin
  soup, breakfast cereals. 
Transferring
  of dishes from the container onto the guest’s plate. 
Tea,
  coffee, juice served with accompaniments, fruit cocktails, sweets served in
  coupes or glass bowls. 
For
  coffee served in demitasse after lunch or dinner. 
Use with
  boiled eggs (smaller than tea spoon and bigger than coffee spoon; tea spoon
  may be used in place of egg spoon). 
Placed on
  the side plate for bread, toast, rolls, cheese. 
For all
  fish dishes, hors d’oeuvre varies. 
Vegetable,
  savoury, and meat dishes if not served as the main course. 
For
  steaks (serrated edge).  
For all
  pastas and rice except spaghetti, for sweets. 
For
  dessert (small knife and fork may be used in place of fruit knife and fork).  
Main
  course. 
Spaghetti,
  spoon is placed to the left and the fork to the right. 
Ice cream
  or any shakes with ice cream served in tall glass. 
For ice
  cream served in coupes, most hotels use teaspoon in place of ice cream spoon. 
 | 
 
Specialised service
equipments
This is an almost unlimited range of flatware, cutlery and hollowware in
use in the catering industry today.
Items of specialised equipments and their use
Equipment  
 | 
  
Use  
 | 
 
Asparagus
  holder 
 | 
  
Use to
  hold asparagus spears when eating 
 | 
 
Sugar
  tongs 
 | 
  
Required
  for cube sugar 
 | 
 
Pastry
  slice 
 | 
  
Sweet
  trolley-serving portions of gateau 
 | 
 
Oyster
  fork 
 | 
  
Shellfish
  cocktail/oysters 
 | 
 
Pastry
  fork 
 | 
  
Afternoon
  tea 
 | 
 
Corn on
  the cob holders 
 | 
  
One to pierce
  each end of the cob 
 | 
 
Lobster
  pick 
 | 
  
To
  extract the flesh from the claw 
 | 
 
Fish
  knife 
 | 
  
To break
  the fish and push it onto the fork 
 | 
 
Sauce
  ladle 
 | 
  
Service
  from sauce boat 
 | 
 
Fruit
  knife and fork 
 | 
  
Dessert-cover 
 | 
 
Nutcrackers 
 | 
  
Dessert-fruit
  basket 
 | 
 
Grape
  scissors 
 | 
  
To cut
  and hold a portion of grapes 
 | 
 
Grapefruit
  spoon 
 | 
  
Grapefruit
  halves 
 | 
 
Ice cream
  spoon 
 | 
  
For all
  ice cream dishes served in coupes 
 | 
 
Sundae
  spoon 
 | 
  
Ice cream
  sweets in a tall glass 
 | 
 
Snail
  tongs 
 | 
  
Used to
  hold the small shell 
 | 
 
Snail
  dish 
 | 
  
Dish is
  round with two ears, having six indentations to hold a portion (6) of snails 
 | 
 
Snail
  fork 
 | 
  
Used to
  extract the snail from its shell 
 | 
 
Cheese
  knife 
 | 
  
Cheese
  board 
 | 
 
Stilton
  scoop  
 | 
  
Service
  of stilton cheese 
 | 
 
Butter
  knife 
 | 
  
To serve
  a butter portion 
 | 
 
Gourmet
  spoon 
 | 
  
Sauce
  spoon for cover 
 | 
 
Preserve
  spoon 
 | 
  
Used with
  preserve/jam dish. 
 | 
 
Storage
In large establishments the silver room (also known as plate room) is a
separate service area in which a complete stock of tableware required for the
service of metals, together with a slight surplus stock in case of emergency,
is stored.
Large tableware items such as flats, salvers, soup tureens and cloches
are often stored on shelves, with all the flats of one size together and so on.
All shelves should be labelled showing where each different items goes. This
makes it easier for control purpose and for stacking heavier items should go on
lower shelves and smaller and lighter items on higher shelves as this helps to
prevent accidents. All table ware, together with the smaller items such as
cruets, butter dishes, special equipments, table numbers and menu holders, can
be stored in drawers lined with green baize. This helps to prevent noise and
stops the various items sliding about the scratching when in the drawer.
Crockery
The
crockery must blend in with general décor of the establishments and also with
the rest of the items on the table. An establishment generally uses one design
pattern of crockery, but when an establishment has a number of different
service areas it is easier, from the control point of view, to have a different
design in each service area.
When
purchasing/selecting crockery the general points should be borne in mind:
·        
Every item of earthenware should have a
complete cover of glaze to ensure a reasonable length of life.
·        
Crockery should have a rolled edge to
give added reinforcement at the edge.
·        
The pattern should be under rather than
on top of the glaze will wear and discolor quickly.
·        
Crockery must be dishwasher proof.
Crockery
that is produced as being suitable for the food service industry is often
referred to as ‘hotel ware’.
Food service
crockery
There
are various classifications of food service crockery. Although referred to as
crockery here, all glazed tableware was traditionally referred to as china.
Items include:
·        
Flatware, for example, plates and
saucers serving flats.
·        
Cups and bowls, for example, tea and
coffee cups, soup and sweet bowls and serving dishes.
·        
Hollowware, for example, pots and vases.
Types of
crockery
Bone china
This
very fine, hard china is expensive. It can be made to thicker specifications
for hotel use. Metalized bone china has been developed specially for the
hospitality industry. It contains added metallic oxides to make it much
stronger than bone china.
Hotel earthenware 
Vitrified
(or vitreous) earthenware is the cheapest but least durable hotel ware although
it is much stronger than regular domestic earthenware. There is a standard
range of designs and patterns in varying colours.
Stoneware
This
is natural ceramic material traditionally made and fired at a very high
temperature, about 2200° F. It is shaped by traditional handcrafting technique
so there are a wide variety of shapes and finishes are available, made from
matt to a high gloss glaze.
Porcelain
This
is of a different composition with a semi-translucent body, normally
cream/grey, and has a high resistance to chipping.
Selection of crockery
The
crockery chosen should be attractive and must blend with the décor of the
service area. From the most expensive bone china to the cheapest earthenware is
available in the market to suit the pocket of various food service operators.
If a hotel has many restaurants, each outlet may have crockery of different
colours and patterns to suit their décor, provided there is a guarantee for
availability of the same designs for replacement in the future.
While
selecting the chinaware, the following points should be considered:
1.      Plates
should have complete and even glaze.
2.      Pattern
or design should be under glaze so that it is protected and does not wear out
with repeated washing.
3.      Suitable
for multiple purposes, for example, using bowls for soups and breakfast
cereals, half plate for appetizer, fish, vegetables, savoury, and sweet.
4.      Stackable
up to 30 plates or saucers in one pile.
5.      Suitable
for machine washing
6.      Plates
should have rolled edge to resist chipping.
7.      Light
weight.
8.      Suitable
for microwave application.
9.      Resistant
to high  temperatures of 85o C
Note:
It is advisable to go for simple design or plain crockery as it does not get
outdated and replacing will be quick without any problem or huge investment.
List
of items of crockery, their sizes, and uses:
Name  
 | 
  
Size 
 | 
  
Uses 
 | 
  
Notes 
 | 
 
Quarter plate 
Soup plate 
Soup cup 
Soup
  bowls 
Half
  plate 
Full
  plate 
Breakfast
  mug 
Tea cup
  and saucer 
Demitasse
  and saucer 
 | 
  
6” 
8” 
250ml 
250ml 
8” 
10” 
250-300ml 
200ml 
100ml 
 | 
  
Bread,
  cheese, under liner for bowls. 
For thick
  soups and breakfast cereals. 
For thin
  soups, also known as consommé cup. 
For thick
  and thin soups, breakfast cereals. 
For
  appetizer, fish, pasta, entree, vegetables, sweet, and as under liner for
  soup plate. 
Main
  course. 
For all
  tea and coffee served during breakfast. 
For tea
  and coffee served during the day (except breakfast and after lunch and
  dinner).  
For
  coffee served after lunch and dinner. 
 | 
  
Also
  known as B&B (bread and butter) plate, cheese plate, under plate, side
  plate. 
Half
  plate is used as under liner when soup plate is used. 
Has two
  handles 
Most
  restaurants use soup bowl for serving all kinds of soup instead of soup
  plates & soup cups. 
Also
  known as fish plate, sweet plate, and dessert plate. 
Dinner
  plate, joint plate, large plate, and meat plate are the other names. 
 | 
 
Storage
Crockery
should be stored on shelves in piles of approximately two dozen. Any higher may
result in their topping down or damage to plates at the bottom of the stack
because of the weight bearing down on them. Crockery should be stored at a
convenient height for placing on and removing from the shelves without fear of
accidents occurring. If possible crockery should be kept covered to prevent
dust and germs settling on it. 
GLASSWARE
Well
designed glassware combines elegance, strength and stability, and should be
fine rimmed and of clear glass. All glassware should be cleaned and well
polished. Food and beverage service outlet use variety of
glasses for different types of drinks. Glasses are named by the drinks served
in them. Thought there are many glasses for different drinks, it is better to
go for limited types of glasses that may be suitable for all kinds of drinks. 
Glassware is classified into the following three types
according to their parts:
Tumbler: It is basically a bowl without stem or foot. Its
sides may be straight, widened, or curved. Examples: Rock glass, old-fashioned,
highball, Collins, Juice glass, and so on.
Footed
ware: in this type, the bowl sits
directly on a base of food without the stem. Bowl and base may come in a
variety of shapes. Examples: brandy balloon, beer goblet.
Stemware: It refers to glasses that have all three parts-bowl,
base, and stem. In this type, the stem connects the bowl with the base or foot.
Examples: red wine glass, white wine glass, champagne saucer, champagne tulip,
cocktail glass, and so on.
Consider the following points while purchasing/
selecting glasses:
·               
Should be free
from air bubbles
·               
Should have a
smooth, transparent, and even finish
·               
Should be
relatively heavy and durable
·               
Should be
resistant to impact and thermal shock
·               
Should be easy
to replace 
·               
Should not be
cracked or chipped
The capacity of the glasses is either measured in ‘oz’
(ounce) or in ‘ml’. In practice, it is measured in ml.
Name of the Glass 
 | 
  
Uses 
 | 
 
Cocktail
  glass 
 | 
  
For
  cocktails generally & smaller: for pink lady and white lady. 
 | 
 
Saucer  
 | 
  
For
  champagne cocktails & daisies, not really used much now. 
 | 
 
Tulip 
 | 
  
All
  champagne cocktails & sparkling wines also buck’s fizz and the
  grasshopper. 
 | 
 
Flute 
 | 
  
For
  sparkling wines generally & also for Brandy Alexander & Kir Royale 
 | 
 
Paris
  Goblet 
 | 
  
In
  various sizes used for wines, water & beers. Also used for cobblers, pina
  colada and green blazer 
 | 
 
Worthington 
 | 
  
For
  bottled beers, soft drinks and for pimms, coolers and long drinks such as
  Fruit Cups 
 | 
 
Rocks/Old
  Fashioned 
 | 
  
 Also known as whisky glass, often used for
  any spirits and mixers. Also used as drinks such as Old Fashioned &
  Negroni 
 | 
 
High
  Ball/ Collins glass 
 | 
  
Used for
  spirits and mixers, for high balls, john Collins, tom Collins, mint julep,
  tequila sunrise and spritzers. 
 | 
 
Brandy balloon 
 | 
  
Small for
  brandies, for b&b , liqueur based cocktails, for frappes and for
  liqueurs. Larger for long drinks such as pimms 
 | 
 
Sour
  glass 
 | 
  
For
  spirits and mixers and for sours as an alternative to rock glass  
 | 
 
Martini  
 | 
  
For dry,
  medium and sweet martinis & manhattans but also used for other cocktails  
 | 
 
Slim jim 
 | 
  
For
  spirits and mixers & for sour as an alternative to highball glass 
 | 
 
Copita
  (sherry) 
 | 
  
Mainly
  used for sherry, also used for sweet wines. 
 | 
 
Elgin 
 | 
  
Traditional
  glass used for sherry in single and double measure (schooner) sizes. Also in
  smaller version used for liqueurs. 
 | 
 
Port or
  sherry (dock glass) 
 | 
  
Used for
  both ports and sherries and also for sweet wines. 
 | 
 
Lager/pilsner 
 | 
  
Different
  sizes used for bottled and draught lager beers 
 | 
 
Beer
  (straight) 
 | 
  
Traditional
  beer glass in different sizes for half and full ,measures of any beers and
  also beer based mixed drinks like shandy 
 | 
 
Beer
  (dimple) 
 | 
  
Traditional
  beer glass in different sizes for half and full measures of any beers and
  also beer based drinks including black velvet. 
 | 
 
Types and
sizes of glass wares
Glass is produced from sand (silicon dioxide), which
is combined with other substances to produce particular characteristics
properties. The mixture is heated to a very high temperature which forms a
molten mass. This glass is either blown or moulded to different shapes and then
allowed to cool and solidify. The various types of glass used in the
hospitality industry are described below.
Glass 
 | 
  
Size 
 | 
 
Wine
  goblets 
 | 
  
5-10 fl
  oz 
 | 
 
Flute/tulip 
 | 
  
6-8 fl oz 
 | 
 
Saucer
  champagne 
 | 
  
6-8 fl oz 
 | 
 
Cocktails
  glasses 
 | 
  
2-3 fl oz 
 | 
 
Sherry,
  port 
 | 
  
1.75 fl
  oz 
 | 
 
High ball 
 | 
  
9-10 fl
  oz 
 | 
 
Low ball 
 | 
  
6-87 fl
  oz 
 | 
 
Worthington
   
 | 
  
10-12 fl
  oz 
 | 
 
Lager  
 | 
  
10-12 fl
  oz 
 | 
 
Brandy
  balloon 
 | 
  
8-10 fl
  oz 
 | 
 
Liqueur
  glass 
 | 
  
0.88 fl
  oz 
 | 
 
Tumbler/
  slim jim 
 | 
  
½ pint 
 | 
 
Beer  
 | 
  
½-1 pint 
 | 
 
Soda lime
glass
This glass contains sand, soda ash and limestone as
the principal ingredient. It is used for everyday relatively inexpensive
glassware.
Lead
crystal
This form of glass includes sand re lead and potash,
which produces a slightly softer glass of high brilliance. The surface can be left
plain or can be cut to produce prismatic effects and sparkle.
Borosilicate
glass
This is a glass made with the addition of borax, which
increases its hardness and heat resistance. This type of glass is used for
flame ware.
Tempered
and toughened glass
This glass has additional treatments to make it more
resistant to the effects of heat. It mostly used as oven glass, but the
treatment is also used to produce glassware that needs to withstand heavy
usage.
Storage and
cleaning
Drinking glasses are normally stored in a glass pantry
and should be placed in single rows on thin plastic grid matting, upside down
or to prevent dust settling in them. Plastic racks made specifically for the
purpose of stacking and storing glasses are another alternative. Such racks are
also a convenient method to transporting glassware from one point to another,
reducing breakages. Glass decanters should be hand washed. These can be cleaned
using a proprietary decanter cleaner.  
FURNITURE
Dining room furniture is available in many shapes,
sizes, material, colour, texture, and design. All of these must be taken into
account while selecting them, so that the furniture blends with the decor of
the food service areas. The common items of furniture found in food service are
tables, chairs, and sideboards.
Restaurant
tables: They come in an assortment
of sizes and shapes, of different materials such as wood, mica, glass, stone,
and so on. The standard table top shapes are rectangular, square, and round.
Wooden tops are used in upscale restaurant as they look elegant and rich.
Wooden table tops, especially in fine dining restaurants, are permanently
covered with thick woollen cloth which is known as ‘baize cloth’. The purpose
of baize cloth covering is to.
1.                 
Deaden the noise
of cutlery and crockery while placing them on the table.
2.                 
Protect table
top from heat from the dish.
3.                 
Give grip to the
tablecloth and to prevent it from slipping.
4.                 
Protect the
wrist of the customer while dining.
Note:
Baize should never be exposed to the guests. It must always be covered with a
clean tablecloth.
The
following are the different shapes and capacities of restaurant tables:
Size in Inches (Table Top) 
 | 
  
Shape 
 | 
  
Covers 
 | 
 
30 
36 
48x30 
72x30 
36 Diameter 
48 Diameter 
60 Diameter 
 | 
  
Square 
Square 
Rectangle 
Rectangle 
Round 
Round 
Round 
 | 
  
2 
4 
4 
6 
4 
5 
8 
 | 
 
Restaurant chairs: Wooden chairs are preferred in restaurants. They can be with arms and
without arms. Standard size of chairs is as under.
·                      
Height of the chair
(from floor to the seat): 18”
·                      
From floor to
the top of the chair: 39”
·                      
Depth of the
chair: 18”
Sideboard: Food service personnel will not be able to extend
quick service and work efficiently without sideboards. It holds all the
necessary cutlery, crockery, hollowware, menu cards, check pads, accompanying
sauces, and so on, that are required during service. It is also termed as a
dummy waiter. It is equipped with drawers, compartments, and shelves.
The following items are kept in the sideboard:
o  Side knives             
o  Soup spoons 
o  Fish knives and forks 
o  Dessert spoons and forks 
o  Large knives and forks 
o  Service spoons and forks 
o  Tea spoons and coffee spoons 
o  Underliner 
 | 
  
o  Glassware (water glasses and wine glasses) 
o  Napkins, tray cloth, waiter’s cloth 
o  Sugar pots with tongs, cup, and saucers 
o  Cruets 
o  Ashtrays 
o  Paper napkins 
o  Candle stand 
o  Trays 
 | 
 
Hollowware, crockery, and linen required during
service are stored in the lower shelves. It is better to keep the shelves
closed for a better appearance.
Items from the sideboards used during service should
be replaced either at the end of the shift or at the beginning of the shift by
the waiters.
Reception
desk: It is used by the hostess to usher the guests to
their tables. The hostess attends calls from prospective clients, takes details
for table reservations, and makes an entry in the reservation book. When the
guests arrive at the restaurant, they are received by the hostess who checks if
they have reservations and takes them to the table assigned.
LINEN
The
term ‘linen’ in food service area covers tablecloths, napkins, tray cloths,
slip cloths, buffet cloths, waiter’s cloths, and tea cloths.
Tablecloth: Tablecloths
are generally used in fine dining restaurants. The colour of the tablecloth
must go well with the colour scheme of the interior. Hotels with many
restaurants may use different coloured tablecloths for each of their outlets
for easier identification and control of linen movement. The size of the cloth
depends on the size of the tables to be covered.
Considering
the minimum fall of 9”from the edge of the table, one can easily calculate the
size of tablecloth required. For examples, to cover a table of 2’6” square
table, one needs a cloth of minimum size of 48”x 48”. It is calculated as
follows:
Width
of the table 2’6”which is                      
= 30”
Add:
fall of tablecloth on two sides: 2”x9”    
= 18”
Total                                                                 = 48”
Table Size   
 | 
  
Table cloth size 
 | 
 
30”x30” 
36”x36” 
48”x30” 
 | 
  
48”x48” 
54”x54” 
66”x48” 
 | 
 
Napkins: There are for
guests’ use, normally kept folded at each cover and unfolded and spread on laps
of guests by service staff or by guests themselves depending on the situation.
They are also called as serviettes. Damask fabric is preferred for napkins.
There
are two standard sizes of napkin:
·                    
18” x 18” for lunch
·                    
20” x 20” for dinner
The
following are the popular napkin folding:
·                    
Bishop’s Mitre 
·                    
Cone
·                    
Cock’s comb
·                    
Pocket
·                    
Rose
Slip cloth: It is used to
cover soiled tablecloth during operations. The size of the cloth should be
adequate enough to cover the surface of the table with a fall a few inches.
This clothe is thin as compared to the material of tablecloth and can be washed
frequently.
Waiter cloth: It is
used by waiters extensively during service. The edges of dishes are wiped with
this cloth, as and when necessary. While carrying dishes to the table, this
cloth is folded and kept under the dish. The cloth should be folded and carried
just above the wrist. The cloth should always be clean and should be changed
immediately if stained. The standard size of waiter cloth is 24”x 24”.
Buffet cloth: Buffet
cloths are used for covering buffet tables. Dasooti fabric is preferred for
buffet cloths. 
There
are four standard sizes of buffet cloths:
For
  station of 4 buffet tables 
 | 
  
26’ X 4½’ 
 | 
 
For
  station of 3 buffet tables 
 | 
  
20’ X 4½’
   
 | 
 
For
  station of 2 buffet tables 
 | 
  
14’ X 4½’ 
 | 
 
For
  station of 1 buffet tables 
 | 
  
8’ X 4½’ 
 | 
 
Buffet masking cloth: It is
draped around the front size of the buffet table, primarily to cover the legs
and to make the buffet station attractive. It is tailored in pleats of 4”.
Tea cloth: This is used
exclusively for wiping cutlery and crockery. The cloth should be lint free and
changed frequently. Table cloth should not be used for wiping purpose.
 MISCELLANEOUS EQUIPMENTS
Miscellaneous
equipments and their uses are as under:
Name 
 | 
  
Uses 
 | 
  
Storage Area 
 | 
 
Trays 
Salvers 
Water jug 
Entrée
  dishes 
Platter  
Bread
  basket 
Butter
  dish  
Butter
  knife 
Cruets 
Bud vase 
Menu
  stand 
Table
  number 
Ashtray 
Tureens 
Soup
  ladle 
Sauce
  boats 
Sauce
  ladle 
Ice
  bucket 
Wine
  cooler 
Champagne
  cooler 
Wine
  cradle 
Decanter 
Carafe 
Coffee
  pot 
Teapot 
Tea
  strainer 
Creamer/milk
  jug 
Sugar
  bowl 
Sugar
  tongs 
Toast
  rack 
Preserves
  dish 
Preserves
  spoon  
Cosy 
Candle
  stand 
Fruit
  stand  
Straw
  holder 
Chafing
  dish 
Salad
  bowls 
Cheese
  knife 
Grapefruit
  spoon 
Caviar
  knife 
Carving
  knife and fork 
Snail
  dish 
Snail
  fork 
Snail
  tongs 
Asparagus
  tongs 
Finger
  bowl 
Oyster
  fork 
Grape
  scissors 
Fondue
  fork 
Pastry
  fork 
Gateaux
  slice 
Corn on
  the cob holder 
Nut
  cracker 
Cocotte
  dish 
Chinese
  cruet 
Ice cream
  scoop 
Pastry tongs 
Toothpick
  stand 
Egg stand 
Ravier 
Ramekin 
Coupe  
Lobster
  cracker 
Lobster
  pick 
Cork
  screw 
Salad
  plate 
 | 
  
For
  transporting cutlery, glassware, hollowware. Dishes, and so on. Rectangular
  shape. 
For
  transporting glassware, drinks, coffee, and tea service. Round shape. 
For the
  service of water. 
For
  portioning out dishes and taking to guests’table. Different portion sizes are
  available. 
For
  transporting food to the guest table. 
Cane
  basket for holding bread rolls/bread, Indian breads such as roti, naan,
  kulcha, and so on. Lined with aluminum foil or napkin. 
To hold
  butter cubes or curls. Placed on table just before service. 
Comes
  with butter dish. Used for taking butter. 
Salt and
  pepper cellars. Salt cellar has few holes and the pepper many. Mustard pot is
  also a part of cruets. Few establishments keep this on table. 
For
  keeping small flower arrangement on the dining table. 
To hold
  table d’ hote menu card. 
Small-sized
  piece of metal with number printed, kept on the table. 
For
  cigarette or cigar ash. Not kept on dining table beforehand. Placed just
  before coffee service or when customers want to smoke. 
For
  holding large quantities of soup, to portion out into soup bowls at the
  table. 
To serve
  soup form the tureen. 
 To present accompanying sauces and serve. 
To serve
  the sauce from the sauce boat. 
To hold
  ice cubes or ice shavings. 
To hold
  ice shavings to keep white wine chilled. 
To hold
  ice shavings to keep champagne chilled. 
To hold
  red wine bottle. 
To decant
  red wine. 
To serve
  carafe wine and to hold carbonated water. 
Tall
  slender pot to hold coffee. 
Short,
  stout pot to hold tea. 
To strain
  tea. 
To hold
  milk and cream. 
To hold
  sugar cubes/granulated sugar. 
To pick
  up sugar cube.  
To
  present toasts. It is a rack with 8-10 slots to hold toasts. 
To hold
  preserves-jam, marmalade, honey.  
For
  taking preserves. 
Made of
  thick cloth and cotton used to cover the tea and coffee pots during service
  to retain heat. 
For
  holding candles. Placed on the dining table. 
To
  display fresh fruit. 
For
  holding straws. Placed on the dining table. 
To keep
  food warm during service by using chemi-fuel/gas /electricity. 
Wooden
  /glass /china bowl, to dress & serve salads. 
Kept on
  cheese board/trolley to cut and pick cheese. 
Used with
  grapefruit. Tea spoon can be substituted. 
Used with
  caviar. Slightly curved blade. Fish knife can be substituted. 
Found on
  carving trolley or sideboard. Used for carving joints of meat, poultry, and
  game. 
Round
  dish with 8-10 indentations to hold snails. 
A two-prong
  fork, used to pick flesh from shells. 
To pick
  and hold snails. 
To pick
  asparagus. 
Bowl of
  warm water with a piece of lemon to wash fingers after a course/meal. It is
  presented on an under-liner.  
To open
  oyster shells. 
To hold
  and cut bunch of grapes. 
A
  long-handled fork with two prongs. Used to dip cubes of meat, bread, and so
  on, in hot oil or melted cheese. Fondu in French means melted. 
Three
  pronged fork, left prong being broader than the other two. Used to cut and
  eat pastries. 
Used for
  serving pastries/cake. Found on a gateaux trolley/tray. 
Trident-shaped
  equipment pierced into the cob while serving. 
Used to
  crack walnut, almonds and so on. 
Earthenware
  dish, eggs are cooked and presented in the same dish. 
Bowls
  containing chilli vinegar, soya sauce, and chilli sauce. Offered with Chinese
  Dishes. 
To scoop
  out and serve ice cream. 
To pick
  and serve pastries. 
To hold
  toothpicks. 
To serve
  boiled egg. 
Oval or
  rectangular dish used for presenting hors d’ oeuvres, pastas, rice, and so
  on. 
Used for
  baked eggs, custards, soufflés. Available in various sizes. 
Used for
  fruit and sea food cocktails and ice cream. 
To crack
  claws of lobster.  
To pick
  flesh of lobster. 
Use for
  opening the wine bottle. 
Crescent-shaped
  plate, used for serving salads. 
 | 
  
Sideboards 
Sideboards,
  pantry 
Sideboards,
  pantry 
Hot
  plate/pick-up counter 
Hot
  plate/pick- 
up
  counter 
Hot
  plate/pick-up counter/still room 
Pantry/still
  room 
With butter
  dish 
Sideboards 
Sideboards 
Sideboards 
Sideboards 
Sideboards 
Hot plate
  / pick-up counter 
Pantry 
Pantry 
Pantry 
Pantry 
Pantry 
Pantry 
Pantry 
Pantry 
Pantry 
Still
  room 
Still
  room 
Still
  room 
Still
  room 
Sideboards/still
  room 
Sideboards/still
  room 
Sideboards/still
  room 
Pantry/still
  room 
Pantry/still
  room 
Pantry 
Sideboards/
  pantry 
Still
  room/main kitchen 
Sideboard 
Pantry 
Garde
  manger 
Cheese
  trolley/pantry 
Sideboard 
Pantry 
Sideboard 
Pick-up
  counter 
Pantry 
Pantry 
Pantry 
Pantry 
Pantry 
Pantry 
Pantry 
Pantry 
Pantry 
Pantry 
Pantry 
Main
  kitchen 
Sideboards 
Pantry/still
  room 
Pantry 
Sideboards 
Still
  room 
Garde
  manger/main kitchen 
Sweet
  section 
Pantry/garde
  manger 
Pantry 
Pantry 
Sideboards 
Pantry/garde
  manger 
 | 
 
French
terms used in restaurants:
English 
 | 
  
French 
 | 
 
Armchair 
 | 
  
Fauteuil 
 | 
 
Ashtray 
 | 
  
Cendrier 
 | 
 
Bar
  counter 
 | 
  
Comptoir 
 | 
 
Bill
  folder 
 | 
  
Pique
  note 
 | 
 
bill 
 | 
  
Addition 
 | 
 
Bottle
  opener 
 | 
  
Tire
  bouchon 
 | 
 
Bottle  
 | 
  
Bouteille 
 | 
 
Bread
  boat 
 | 
  
Bateau
  a pain 
 | 
 
Butter
  dish 
 | 
  
Beurrier 
 | 
 
Butter
  knife 
 | 
  
Couteau
  de table 
 | 
 
Candle
  stand 
 | 
  
Tenant
  de chandelle 
 | 
 
Candle  
 | 
  
Chandelle 
 | 
 
Caviare
  knife 
 | 
  
Couteau
  a caviar 
 | 
 
Chair  
 | 
  
Chaise 
 | 
 
Champagne
  cooler 
 | 
  
Seau a
  frapper 
 | 
 
Cheese
  knife 
 | 
  
Couteau
  fromage 
 | 
 
Chinese
  cruet set 
 | 
  
Menagere
  chinoise 
 | 
 
Coaster
   
 | 
  
Caboteur 
 | 
 
Cocktail
  cup 
 | 
  
Tasse a
  cocktail 
 | 
 
Cocktail  glass 
 | 
  
Verre
  cocktail 
 | 
 
Coffee
  cup  
 | 
  
Demi
  tasse 
 | 
 
Coffee
  pot 
 | 
  
Cafetiere 
 | 
 
Coffee
  saucer 
 | 
  
Soucoupe
  a café 
 | 
 
Coffee
  spoon 
 | 
  
Cuiller
  a café 
 | 
 
Coffee
  tray 
 | 
  
Plateau
  a café 
 | 
 
Cold
  & hot servory 
 | 
  
Bain
  marie 
 | 
 
Consommé
  cup 
 | 
  
Tasse a
  consommé 
 | 
 
Cover  
 | 
  
Couvert 
 | 
 
Cutlery
   
 | 
  
Coutellerie 
 | 
 
Dessert
  fork 
 | 
  
Fourchette
  a dessert 
 | 
 
Dessert
  spoon 
 | 
  
Cuiller
  a dessert 
 | 
 
Dish of
  the day 
 | 
  
Plat du
  jour 
 | 
 
Duster  
 | 
  
Torchon
   
 | 
 
Egg cup 
 | 
  
Tasse a
  oeuf 
 | 
 
Entrée
  dish 
 | 
  
Plat d
  entrée 
 | 
 
Finger
  bowl 
 | 
  
Rince
  doigts 
 | 
 
Fish
  fork 
 | 
  
Fourchette
  a poisson 
 | 
 
Fish
  knife 
 | 
  
Couteau
  a poisson 
 | 
 
Flower
  pot 
 | 
  
Pot a
  fleurs 
 | 
 
Flower
  vase 
 | 
  
Assiette
  a fleurs 
 | 
 
Fork  
 | 
  
Fourchette 
 | 
 
Glassware
   
 | 
  
Verrerie 
 | 
 
Grape
  fruit cup 
 | 
  
Pample
  moussiere  
 | 
 
Grape
  fruit spoon 
 | 
  
Cuiller
  a pample mousse 
 | 
 
Half
  plate 
 | 
  
Petite
  assiette 
 | 
 
High
  ball 
 | 
  
L’eau
  decoper 
 | 
 
Ice
  bucket 
 | 
  
Seau a
  glace 
 | 
 
Ice
  cream cup 
 | 
  
Tasee a
  glace 
 | 
 
knife 
 | 
  
Couteau 
 | 
 
Large
  fork 
 | 
  
Grande
  fourchette 
 | 
 
Large
  knife 
 | 
  
Grand
  couteau 
 | 
 
Large
  plate 
 | 
  |
Lid  
 | 
  
Couvercle 
 | 
 
Match
  box 
 | 
  
Boite
  d’ allumette 
 | 
 
Menu of
  the day 
 | 
  
Carte
  de jour 
 | 
 
Milk
  pot 
 | 
  
Laitier 
 | 
 
Napkin
  ring  
 | 
  
Anneau 
 | 
 
Napkin  
 | 
  
Serviette
   
 | 
 
Nut
  cracker 
 | 
  
Casse
  noisette 
 | 
 
Oyster
  knife 
 | 
  
Couteau
  a huitres 
 | 
 
Pantry 
 | 
  
Grade
  manger 
 | 
 
Pastry
  tong  
 | 
  
Pince a
  patisserie 
 | 
 
Plate  
 | 
  
Assiette 
 | 
 
Salad
  bowl 
 | 
  
Bol a
  salade 
 | 
 
Salver  
 | 
  
Plateau
  d argent 
 | 
 
Sandwich
  tong 
 | 
  
Pince a
  sandwich 
 | 
 
Sauce
  boat 
 | 
  
Saucier 
 | 
 
Sauce
  ladle 
 | 
  
Louche
  a sauce 
 | 
 
Saucer  
 | 
  
Soucoupe 
 | 
 
Service
  fork 
 | 
  
Fourchette
  a service 
 | 
 
Service
  spoon 
 | 
  
Cuiller
  a service 
 | 
 
Side
  board 
 | 
  
Buffet,
  etagere 
 | 
 
Slip
  cloth  
 | 
  
Napperon
   
 | 
 
Soup
  bowl 
 | 
  
Cuvette
  a potage 
 | 
 
Soup
  ladle 
 | 
  
Louche
  a potage 
 | 
 
Soup
  spoon 
 | 
  
Assiette
  a potage 
 | 
 
Soup
  tureen 
 | 
  
Soupiere 
 | 
 
Spoon 
 | 
  
Cuiller/cuillere 
 | 
 
Steak
  knife 
 | 
  
Couteau
  a steck 
 | 
 
Straw
  holder 
 | 
  
Paillotiere 
 | 
 
Sugar
  pot 
 | 
  
Sucrier 
 | 
 
Sugar
  tong 
 | 
  
Pince a
  sucre 
 | 
 
Table
  cloth  
 | 
  
Nappe 
 | 
 
Tea cup
   
 | 
  
Tasse a
  the 
 | 
 
Tea pot 
 | 
  
The
  iere 
 | 
 
Tea
  saucer  
 | 
  
Soucoupe
  a the 
 | 
 
Tea
  spoom 
 | 
  
Couiller
  a the 
 | 
 
Toast
  rack 
 | 
  
Porte
  roties 
 | 
 
Tooth
  pick holder 
 | 
  
Poignee
  cure dents 
 | 
 
Tray
  cloth 
 | 
  
Toil de
  plateau 
 | 
 
Tray 
 | 
  
Plateau 
 | 
 
Trolley 
 | 
  
Table
  roulante 
 | 
 
Waiters
  cloth 
 | 
  
Nappe
  de garcon 
 | 
 
Water
  goblet 
 | 
  
Gobelet 
 | 
 
Water
  jug 
 | 
  
Pot a
  eau 
 | 
 
Water 
 | 
  
Eau 
 | 
 

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